By the time we arrived the pain was acute and my wife was unable to walk or to use her right arm. I located a wheelchair. I gave surname and date of birth and the receptionist brought up all details instantly! Impressive.
Within ten minutes we were seen by a nurse, and within another 10 minutes by a doctor. Pain relief was administered and we were despatched to X-Ray which revealed a broken ankle. The arm remained unusable but was not broken. Because of mobility difficulty my wife was admitted to the orthopaedic ward.
We had to wait some time in A & E firstly for the therapists to assess mobility, and again for an available bed, but overall we were dealt with swiftly, courteously and professionally. We have no complaints.
By the way, this was on a day when the A & E departments across the UK (according to the mass media) were "in crisis" with unprecedented numbers attending. The staff performed superbly. God Bless'em!
The above was written in 2015, but I thought I'd publish it now as the plaudits remain valid and the NHS is again facing criticism. Just one example of how good it really is.